Refund Policy

1. Purchases via the Microsoft Store

If you purchased BATHVA CoreBooks (or an in-app product) through the Microsoft Store, refunds are handled by Microsoft under Microsoft’s refund policy and process, not by us. Request such refunds through your Microsoft account order history. We do not receive your payment details for Store transactions.

2. Direct purchases (licence keys)

If you purchased a licence directly from TUVAMBES Technologies:

• A free trial is available so you can evaluate the Software before buying. We encourage you to use it to confirm the product fits your needs.
• Because a licence key unlocks digital software immediately, direct purchases are generally non-refundable once the key has been issued and activated, except where required by applicable consumer-protection law.
• If you experience a defect that prevents the Software from functioning and we cannot resolve it within a reasonable time, contact us and we will consider a repair, replacement key, or refund as appropriate.
• Multi-user (seat-tiered) and Enterprise licences follow the same terms. Seats are sold per the tier purchased; added seats are billed as a new purchase and are likewise non-refundable once issued, except where required by law.

3. How to request

For direct-purchase queries, email contact@tuvambes.in with your order reference and a description of the issue. For Store purchases, use Microsoft’s refund process.

4. Contact

Questions about refunds: contact@tuvambes.in

Address: Plot No. 4058A, Ramasamy Street, Ram Nagar North, Madipakkam, Chennai, Tamil Nadu, India – 600091